ShimaFiberArt
Pet portraits, Needle felt animals and Wool slippers
Jonava, Lithuania
Shop policies
Last updated on
September 26, 2018
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I am here to do everything that’s possible for my customers to be happy with the purchases , and to make sure that, to my abilities they receive the best service that’s possible. Although I trust you will be happy with the transaction, if anything goes wrong with it, an ordered item does not arrive, or it arrives with damages of any sort, PLEASE CONTACT ME and I will get back in 24 hours, to resolve the issue in the most convenient way for you
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
Payment
We accept payment at time of purchase through Direct Checkout via your Major Credit Card & PayPal.
Non Custom orders can only be cancelled before they are marked as shipped.
Non Custom orders can only be cancelled before they are marked as shipped.
Shipping
Shipment within 48 hrs after your item is ready (each item has different processing time 1-10 weeks).
Actual delivery time will depend on the shipping method you choose.
STANDART
USA: 2-4 weeks
Europe: 1-3 business days
DHL EXPRESS SHIPPING 1-4 days
Please PROVIDE ME YOUR CONTACT PHONE NUMBER for courier !
I'll do my best to meet these shipping estimates, but cannot guarantee them.
Actual delivery time will depend on the shipping method you choose.
STANDART
USA: 2-4 weeks
Europe: 1-3 business days
DHL EXPRESS SHIPPING 1-4 days
Please PROVIDE ME YOUR CONTACT PHONE NUMBER for courier !
I'll do my best to meet these shipping estimates, but cannot guarantee them.
Privacy
My privacy policy
I, Jelena Simoniene, am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Etsy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact Etsy.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Etsy, your personal data is protected by Stripe's Privacy
See this Seller Handbook article for a sample privacy policy you can customize for your shop.
I, Jelena Simoniene, am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Etsy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact Etsy.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Etsy, your personal data is protected by Stripe's Privacy